Return policy

Return & Refund Policy

Your satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return guidelines below.

1. Eligibility for Returns

You may request a return within 30 days of receiving your order if the item is:

  • Unused and in original condition
  • Unwashed and undamaged
  • With all tags and packaging intact

Non-returnable items include:

  • Final-sale items
  • Custom or special-order items
  • Intimate accessories for hygiene reasons

2. How to Start a Return

Please contact us with your order number and return reason. Our team will provide instructions after approval.

3. Refunds

Refunds are processed within 3–7 business days after we receive and inspect your returned item.

Please note:

  • Shipping fees are non-refundable
  • Customer is responsible for return shipping cost unless item is defective

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days. We will replace or refund at no cost.

5. Order Cancellations

Orders can be canceled within 12 hours if they have not shipped. Shipped orders cannot be canceled.

6. Contact Us

Email: bhsource@hotmail.com

Phone: 18658194544

Address: Shop 30105, 1st Floor, Building 22, Dangdai Hongfu MOMA Commercial Complex, No. 8 Hancheng South Road, Lianhu District, Xi'an, Shaanxi Province