Return policy
Return & Refund Policy
Your satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return guidelines below.
1. Eligibility for Returns
You may request a return within 30 days of receiving your order if the item is:
- Unused and in original condition
- Unwashed and undamaged
- With all tags and packaging intact
Non-returnable items include:
- Final-sale items
- Custom or special-order items
- Intimate accessories for hygiene reasons
2. How to Start a Return
Please contact us with your order number and return reason. Our team will provide instructions after approval.
3. Refunds
Refunds are processed within 3–7 business days after we receive and inspect your returned item.
Please note:
- Shipping fees are non-refundable
- Customer is responsible for return shipping cost unless item is defective
4. Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days. We will replace or refund at no cost.
5. Order Cancellations
Orders can be canceled within 12 hours if they have not shipped. Shipped orders cannot be canceled.
6. Contact Us
Email: bhsource@hotmail.com
Phone: 18658194544
Address: Shop 30105, 1st Floor, Building 22, Dangdai Hongfu MOMA Commercial Complex, No. 8 Hancheng South Road, Lianhu District, Xi'an, Shaanxi Province
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