Shipping policy

Shipping Policy

Thank you for choosing Rivorantica. Please review our shipping guidelines below.

1. Processing Time

Orders are processed within 1–3 business days. During holidays or peak seasons, processing may take slightly longer.

2. Estimated Delivery Times

  • United States: 7–15 business days
  • Canada: 8–18 business days
  • Europe: 7–15 business days
  • Australia & NZ: 10–20 business days
  • Rest of World: 10–25 business days

3. Shipping Fees

Shipping fees are calculated at checkout based on destination and weight. Free shipping may apply during promotions.

4. Tracking Information

You will receive an email with tracking details once your package ships. Tracking may take 1–3 days to update.

5. Incorrect Address

Please ensure all shipping information is accurate. We are not responsible for lost packages caused by incorrect addresses.

6. Customs & Duties

International orders may be subject to customs or import fees. These charges are the customer’s responsibility.

7. Lost or Delayed Packages

Once handed to the shipping carrier, delivery responsibility lies with the carrier. If your package is delayed or lost, contact us—we will assist in filing a claim.

8. Contact Us

Email: bhsource@hotmail.com

Phone: 18658194544

Address: Shop 30105, 1st Floor, Building 22, Dangdai Hongfu MOMA Commercial Complex, No. 8 Hancheng South Road, Lianhu District, Xi'an, Shaanxi Province